No.
We have a team of at least three testers who all try out a tablet for at least a week. At the end of that time we have a conference and discuss the advantages and disadvantages. If there is something we don't like, we'll tell you.
Unlike most online sellers we don't charge shipping.
If you need to send a laptop back then we'll provide you with a pre-payed envelope.
If you order a tablet and can't get on with it then let us know in the first 10 days. We'll send you a return envelope and you can either have a full refund or we can send you another one.
If you drop your tablet or get it wet then I'm afraid that's on you. However, if there is a manufacturing fault in the first year please do let us know and we'll replace it.
We have a team of happy helpers waiting to answer your question. If you are a new customer, and existing customer, or a mole who lives in a hole then please do get in touch.